Globe added it has requested the NTC for a maximum of three days to observe its registration portal to ensure all patches made are technically stable. “These issues prompted Globe to take proactive measures to make the site temporarily inaccessible as customer data security is paramount and any problem detected is treated with utmost severity,” it said, as it asked for understanding. The company explained that “despite all the preparation, technical tests and due diligence” it has conducted, it discovered potential minor vulnerabilities in its microsite that require patching to prevent any serious threat to customer data. In a statement on Tuesday evening, Globe apologized to its customers who experienced problems and said it has already informed the National Telecommunications Commission (NTC) about the issue in its SIM registration portal. He also told CNN Philippines’ The Source that the company has deployed a team of technical and customer engagement staff to make sure that concerns of customers are addressed and online registration will be seamless once it resumes. “Our people are working on it as we speak and we hope to be able to get back on track with the registration anytime of the day,” said Manny Estrada, head of regulatory development and strategy of Globe Telecom Corporate Legal Services Group. Globe replied to some netizens, saying they should try to access the link again at a later time. Tuesday, the first day of the mandatory SIM registration. Other banks only provide the service for their customer base.Metro Manila (CNN Philippines, December 27) - Subscribers who wanted to register their SIMs early were greeted by server issues despite the telecommunications companies' assurance they are ready to accommodate the deluge of registrants.īoth Globe and SMART registration links showed a "Bad gateway" prompt as of 6:30 a.m. Worth noting: Swedbank registers Smart-ID accounts for non-customers, too.
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